Ordered items will be mailed within three days of purchase via USPS. Shipping cost is based on your choice of priority or ground and the weight of the package, or choose free local pick-up at Salt Creek Apothecary in Cashmere and you will be notified when your items are ready for pick-up (typically 1-3 days).
Please contact firstname.lastname@example.org if you are unhappy with a product or have any concerns about a product.
We want to do everything possible to make returning an item smooth and easy. You may send a product back within 15 days of receipt. We do not charge a restocking fee. You are not required to get a 'return authorization'.
Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. Please include a short explanation as to the reason for your return. Your feedback helps us understand the needs and concerns and assists in developing better products. Qualifying returns are eligible for a refund to your credit card.
Returns may be shipped through USPS, UPS, or FedEx to the following address:
Salt Creek Apothecary
1532 Vale Road
Cashmere, WA 98815
If you have any additional questions or concerns please call 509.885.2664 or you may e-mail email@example.com
- All shipping charges become the sole responsibility of the customer, unless it is the error of Salt Creek Apothecary LLC. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
- Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.
- We do not accept returns on products that have been mixed or blended together with other ingredients. This contaminates the raw product(s) leaving us unable to assess the original condition in which they were received.
- Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.